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Roles and notifications

Certain roles automatically disable some notifications for that user.
If notifications are not working but the 'Test Notification' does, check the roles they're assigned.

Some Roles do not trigger some notifications:

  • 'Admin' will NOT trigger "New Request" notification. (because you know you made the request)

  • 'API' will trigger the "New Request" notification.

  • 'PowerUser' will trigger the "New Request" notification.

  • normal users will trigger the "New Request" notification.
    (There is no role for normal user as long as they exist and do not have Admin or Power User role they are a normal user)

Notifications

  • ISSUE
  • ISSUE COMMENT
  • ISSUE RESOLVED
  • ITEM ADDED TO FAULT QUEUE
  • NEW REQUEST
  • REQUEST APPROVED
  • REQUEST AVAILABLE
  • REQUEST DECLINED
  • WELCOME EMAIL (does nothing for any Agent except email)

See here for more information on roles.